About the role
This role sits within our Telephone and Referral Centre (TARC) team. A key part of the role is to process patient referrals in a timely manner. These referrals can come from a variety of routes: website self-referral, Community Mental Health Teams, GPs and Healthcare professionals etc.
Some key duties include monitoring the referrals inbox, sending and replying to emails, sending text message appointment booking links to patients who have referred via the website, processing all incoming referrals.
About you
We are looking for a candidate with experience of working in a busy office environment and good IT skills. The ideal candidate will also have an excellent eye for detail and accuracy, along with a professional telephone manner as you may liaising with other health care professionals to check patient details. We have daily and monthly targets to achieve, so working at pace is a must.
About us
The NHS Talking Therapies Hampshire service is provided in partnership by Solent Mind and the Isle of Wight Healthcare NHS Foundation Trust. Psychological wellbeing practitioners are employed by Solent Mind to deliver low intensity support at step 2 of the stepped care model.
Solent Mind is the largest mental health charity in Hampshire, supporting over 48,000 people with mental health interventions annually. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for workplace wellbeing index 2022/2023 and has signed up to be a mindful employer.
NOTE TO APPLICANTS – You will be asked about gaps in your employment and to provide proof of your right to work in the UK at interview. Unfortunately, we cannot sponsor this role as we do not hold a sponsorship licence. Any offer for this role will be subject to a relevant Disclosure and Barring Service (DBS) check and receiving your references.
We welcome people from all the communities we work in to apply for a role within Solent Mind, especially those with experience of mental health problems. Offers are made based on merit.
Please submit your application as early as possible, as we may close this advert before the advertised closing date.
